_Incase Product Support

I recently purchased an iPad 2 and started my search for a case.  Apple makes the new case which has ‘magnets’ and puts the iPad to sleep when it is covered and wakes it up when you open the case.  Sounds pretty cool but it does not protect the back of the iPad.  Placing the iPad down on a desk or a park bench will allow it to get scratched easily so I ruled that one out pretty quickly.  I then narrowed in on a ‘notebook’ looking case.  Something that felt nice, protected it in the front and back and functional.  I wanted to the the ‘original’ iPad case from Apple, but the iPad 2 is much thinner and it will not work.

I found the Incase Book Jacket at BestBuy.  It looked great, felt great and had all of these ‘slots’ for different positions of the iPad.  So I picked one up and used it right away.

My overall reaction is it is nice.  Looks and feel is top notch.  Functionality is not.  There are 3 slots within the case to allow different angles of use.  1 slot works all the time.

This postion works well.  It is great for watching Netflix or any videos on it.  You can type on it but this position is ideal for viewing and swiping.

This is the second slot.  This one works pretty well.  Not as much as the first one but it works.  You can type on here but be careful, at random times it slips out of the slot.  A little annoying.

The third slot seems to be ideal for typing.  Just a slight angle and type away.  The problem is I can never get the iPad to stay in the slot.  It keeps slipping out.  And if I do get it to stay as soon as I breath on it let alone type, it slips out.

There’s not a whole lot I can do about it now. I contacted Incase and they responded with the following:

Hello Josh,

Thank you for contacting Incase Designs Corp.

If you have a problem with your warranted Incase product you may file a claim to have it replaced by going to the following URL:

http://www.goincase.com/warranty-claim-form/

Sincerely,

Incase Designs Corp.

I can’t really warranty it since I do not have the receipt and really do not want to deal with the hassle.  So I am informing others about the case.  Reviews posted on GoIncase.com, Amazon and BestBuy will hopefully educate buyers along with informing Incase that they need to fix the issue at some point.