That is right.  I am calling out Pace BMW in Port Chester.  Pace BMW is part of DCH Auto Group.  My gripe is not with Pace BMW or The DCH Auto Group but with the service center.  Here is my story.

I purchased a 2006 BMW 330xi CPO back in May of 2008.  During my test drive I did not hear this scraping sound that was coming from under the car.  I eventually heard it a few days later when driving in my parking garage at work.  I phone my salesman and he told me to contact the service center and all should be well.  I did that.  I got an appointment and a loaner.  All is well.  When I went back to pick up my car and driving it home the scraping was still there.

I phoned a few days later and got another appointment.  The first appointment they fixed some brake thing.  The second appointment they did some more adjustments.  Still having the noise.  The third time I went back I had a tech drive the car with me and he heard it.  Loud an clear.  All we did was drive the car behind the building.  Why did they not do that the first 2 times.  Turns out with was something with the exhaust.  Fixed.  Great.

A few months goes by and I need service again.  I bring the car in.  I mentioned to them not only perform service but the door trim popped off can you pop it back or replace it.  They replaced it.  Great.  They also replaced the window control trim as well.  I pick up the car and leave.  As I am driving, I notice the window trim is not sitting correctly.  It sticks out a bit.  Argh..now I have to bring it back again.  I will do it when I need service.

A few more months goes by and I need service, I bring it in and they fix the trim and perform some other items like new brake pads since they were squealing a bit.  FYI – the trim still is not quite right.

I then have an issue with my door locks not working.  Bring the car back.  They fix the door locks and work on the rotors.  i was there all day.  When I get back home I open the trunk to take out my baseball equipment and nothing was put back.  The trim that houses the side panel was off, nuts and bolts were rolling around.  I then go in the glove compartment and the same thing there.  Argh.  I failed them on the customer service survey and was phoned immediately asking the problem.  I told them just fix it the first time.  I did the same thing with the scraping sound as well.

Now, time goes by and I now need an oil change.  I bring it in on Friday to get oil changed.  Since I was not happy last time they did the service on the house.  Oil change, micro filter, air intake silencer and scope.  All is well.  They made up for lousy service.  Two days later I see a leak under my car.  It is windshield washer fluid.  Also, my service light is on.  Complaining about micro filter.  Now, I need to make yet another appointment to get this stuff addressed.

Is this a scam?  Sounds like it.  Luckily I have not paid a dime but someone at BMW really should check into this since they seem they are getting the most out of the free maintenance and warranty.

Next service appointment will NOT be at Pace BMW