Hackfest leads to improving customer service for AON using the Bot Framework

Aon is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. To effectively manage inquiries from Aon’s customers regarding common frequently asked questions, a bot was designed to facilitate this need. Using Microsoft Azure Web App Services to host the bot application and the Microsoft Bot Framework to provide the communication channel between the client and Aon back end API’s, a solution was created to solve this problem during a visit to the Microsoft Chicago office by members of the Aon Development team and the Microsoft Developer Experience team. Read more “Hackfest leads to improving customer service for AON using the Bot Framework”